Researcher Information - TSUCHIHASHI Haruko |

（Last updated : 2024-03-30 11:51:27）

TSUCHIHASHI Haruko

Department / Course

Aoyama Gakuin University School of Business Department of Marketing

Job Professor

Specialization and related fields
Commerce

Business career
1.	2003/04/01 ～ 2006/03/31	Aoyama Gakuin University School of Business Department of Business Administration
2.	2006/04/01 ～ 2007/03/31	Aoyama Gakuin University School of Business Department of Business Administration
3.	2007/04/01 ～ 2009/03/31	Associate Professor Aoyama Gakuin University School of Business Department of Business Administration
4.	2009/04/01 ～ 2013/03/31	Associate Professor Aoyama Gakuin University School of Business Department of Marketing
5.	2013/04/01 ～	Professor Aoyama Gakuin University School of Business Department of Marketing

Book and thesis
1.	Papers	Effects of Perceived Other's Satisfaction on Customer Satisfaction and Repeat Intention in Group Service Consumption: Moderating Role of The Interdependent Self 『慶應経営論集』 32 (1),pp.149-160 (Co-authored) 2015/03

Academic conference presentation
1.	2019/02/28	When Providing Better Services Leads to Complaints. (Society for Consumer Psychology: Annual Conference)
2.	2019/01/10	When Might Better Services Lead to More Complaints? (Association for Consumer Research: Asia Pacific Conference)
3.	2015/06/19	Customer Satisfaction Regulation in Group Service Consumption: Cross-Cultural Moderators (Association for Consumer Research: Asia-Pacific Conference)
4.	2014/11/08	Integrating Self and Other Experience in Customer Satisfaction Judgments: Cross-Cultural Moderators (第49回消費者行動研究コンファレンス)
5.	2013/10/03	Effects of Perceived Other's Satisfaction and the Role of the Interdependent Self in Group Service Consumption (Association for Consumer Research, North American Conference)