Specialization and related fields
Business career
Book and thesis
Academic conference presentation
    （Last updated : 2024-03-30 11:51:27）
  TSUCHIHASHI Haruko
   Department   Aoyama Gakuin University  Department of Marketing, School of Business
   Position   Professor
■ Specialization and related fields
Commerce 
■ Business career
1. 2003/04～2006/03 Aoyama Gakuin University School of Business Department of Business Administration
2. 2006/04～2007/03 Aoyama Gakuin University School of Business Department of Business Administration
3. 2007/04～2009/03 Aoyama Gakuin University School of Business Department of Business Administration Associate Professor
4. 2009/04～2013/03 Aoyama Gakuin University School of Business Department of Marketing Associate Professor
5. 2013/04～ Aoyama Gakuin University School of Business Department of Marketing Professor
■ Book and thesis
1. Article Effects of Perceived Other's Satisfaction on Customer Satisfaction and Repeat Intention in Group Service Consumption: Moderating Role of The Interdependent Self 『慶應経営論集』 32(1),pp.149-160 (Collaboration) 2015/03
■ Academic conference presentation
1. 2019/02/28 When Providing Better Services Leads to Complaints. (Society for Consumer Psychology: Annual Conference)
2. 2019/01/10 When Might Better Services Lead to More Complaints? (Association for Consumer Research: Asia Pacific Conference)
3. 2015/06/19 Customer Satisfaction Regulation in Group Service Consumption: Cross-Cultural Moderators (Association for Consumer Research: Asia-Pacific Conference)
4. 2014/11/08 Integrating Self and Other Experience in Customer Satisfaction Judgments: Cross-Cultural Moderators (第49回消費者行動研究コンファレンス)
5. 2013/10/03 Effects of Perceived Other's Satisfaction and the Role of the Interdependent Self in Group Service Consumption (Association for Consumer Research, North American Conference)